Dock Has Arrived

If you’ve worked in logistics for more than five minutes, you know the story. You have a dozen systems. You’ve invested in software to help your team move faster. And yet, everyone is still stuck doing manual work. Orders need rebooking. Shipments need tracking. Customers need updates. And the most common response to all of it is still: “Give me a second, let me check.”

Despite the rise of ticketing platforms, ERPs, WMSs, and CRMs, most systems today are passive. They store data. They create tickets. But they don’t do the actual work. A customer email might kick off a case, but a human still has to go dig into multiple tools to figure out what happened, what’s missing, and what comes next.

This is the gap we built Dock to close.

Dock is our AI interface that sits inside the tools your team already uses, such as email, Slack, and Teams. It connects directly to your systems in the background. When a message comes in, Dock instantly searches your connected WMS, OMS, ERP, TMS, and more. It pulls together the relevant context and tees up a response in seconds. No switching tabs. No logins.

Leapfrogging the Integration Problem

One of the biggest barriers to digital transformation in logistics is integration. Everyone talks about end-to-end automation, but most companies are still struggling to get two systems to talk to each other. Traditional integration projects can take months, cost a fortune, and still leave edge cases unaddressed.

Dock takes a different path.

Instead of trying to replace communication, it plugs directly into it. Your team already lives in email, Slack, and chat. Your vendors, customers, and partners do too. By embedding intelligent automation into those tools, we help your team leapfrog the integration bottleneck entirely. You don’t have to wait for a system overhaul to start saving time. Dock makes your existing tools smarter right away.

We’ve already built support for nearly 100 systems. Teams can self-onboard in minutes. There’s no code and no long IT setup required. Just connect the tools you already use, and Dock handles the rest.

From Information to Action

Dock doesn’t stop at pulling answers. It’s built to take action too.

That’s where our Relay platform comes in. Dock acts as your front door, surfacing insights and responses. Relay sits behind it and orchestrates tasks across systems. Together, they form a seamless feedback loop where your team can both see what’s happening and trigger the next step from a single message thread.

You can look up order history and also rebook it. You can track a shipment and also file a claim. You can check an invoice and also update the billing system. All of this can be done without logging in to a single platform. Dock and Relay turn communication tools into fully functioning control towers.

This Is Just the Beginning

Dock is our first major step toward building the next generation of logistics operations. It’s designed to be invisible, intelligent, and immediately valuable. But it is also the foundation for much more.

Over the coming months, we will expand Dock beyond support and operations. We are building toward a future where your entire warehouse and logistics network runs on intelligent workflows that anticipate needs, resolve exceptions, and execute tasks with minimal human input.

We believe communication should be a command center. Not just a to-do list.

Dock is how we get there.