Meet Relay. Your New OS.
Meet Relay. Your New OS.
Meet Relay. Your New OS.
Relay is an AI-native orchestration platform that connects your internal systems, teams, and external partners into one coordinated layer of execution. It unifies information across tools and channels so work moves automatically eliminating days spent logging into systems, updating records, and chasing follow-ups.
Relay is an AI-native orchestration platform that connects your internal systems, teams, and external partners into one coordinated layer of execution. It unifies information across tools and channels so work moves automatically eliminating days spent logging into systems, updating records, and chasing follow-ups.
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BackOps AI
Analytics
Events
Agents
Settings
Ticket ID
Contact Information
Tags
Status
Created On
#12345
abc@gmail.com
Change of Address
Resolved by Relay
11:13 AM
#12344
compliance@veritacargo.com
Compliance document request
Resolved by Relay
11:13 AM
#12343
joe@northonelogistics.com
Customs Clearance
Wrong Address
Resolved by Relay
11:12 AM
#12342
john@northboundlogix.com
Claims Processing
Package Damaged
Resolved by Relay
11:11 AM
#12341
erik@logixtrac.com
Package Status
Resolved by Relay
11:11 AM
#12340
sandra-walls@bixstar.com
Reshipment
Claim Filing
Escalated to Team
11:11 AM
#12339
john@northboundlogix.com
Customs delay
Resolved by Relay
11:10 AM
#12338
sandra-walls@bixstar.com
Reshipment
Claim Filing
Escalated to Team
11:10 AM
Events
Configuration
BackOps AI
Analytics
Events
Agents
Settings
Ticket ID
Contact Information
Tags
Status
Created On
#12345
abc@gmail.com
Change of Address
Resolved by Relay
11:13 AM
#12344
compliance@veritacargo.com
Compliance document request
Resolved by Relay
11:13 AM
#12343
joe@northonelogistics.com
Customs Clearance
Wrong Address
Resolved by Relay
11:12 AM
#12342
john@northboundlogix.com
Claims Processing
Package Damaged
Resolved by Relay
11:11 AM
#12341
erik@logixtrac.com
Package Status
Resolved by Relay
11:11 AM
#12340
sandra-walls@bixstar.com
Reshipment
Claim Filing
Escalated to Team
11:11 AM
#12339
john@northboundlogix.com
Customs delay
Resolved by Relay
11:10 AM
#12338
sandra-walls@bixstar.com
Reshipment
Claim Filing
Escalated to Team
11:10 AM
Events
Configuration
BackOps AI
Analytics
Events
Agents
Settings
Ticket ID
Contact Information
Tags
Status
Created On
#12345
abc@gmail.com
Change of Address
Resolved by Relay
11:13 AM
#12344
compliance@veritacargo.com
Compliance document request
Resolved by Relay
11:13 AM
#12343
joe@northonelogistics.com
Customs Clearance
Wrong Address
Resolved by Relay
11:12 AM
#12342
john@northboundlogix.com
Claims Processing
Package Damaged
Resolved by Relay
11:11 AM
#12341
erik@logixtrac.com
Package Status
Resolved by Relay
11:11 AM
#12340
sandra-walls@bixstar.com
Reshipment
Claim Filing
Escalated to Team
11:11 AM
#12339
john@northboundlogix.com
Customs delay
Resolved by Relay
11:10 AM
#12338
sandra-walls@bixstar.com
Reshipment
Claim Filing
Escalated to Team
11:10 AM
Events
Configuration
80%
Average reduction in manual operational workload
4-6x
Faster resolution of exceptions
<3 mins
Average AI resolution vs 15–30 minutes manual
$M
Recovered revenue from claims, adjustments & errors
Operational Knowledge, Brought to Life
Operational Knowledge, Brought to Life
Operational Knowledge, Brought to Life
STEP 1
STEP 2
STEP 3
Record
Documents
View recording
4:20
4:20
Navigate to the Transportation Management System. Search for the shipment using the Shipment ID or PO number. Open the shipment details page. Review route, carrier, product type, and delivery timeline. Navigate to the telemetry or sensor data tab.
Verify recorded temperature readings, breach duration, and timestamps.
4:20
Anwar Raza
I’ve been reviewing the AI note summary logic, and I think it’s too focused on individual sentences rather than themes. For example, when someone discusses three points under the same topic, it still breaks them into separate highlights. It looks fragmented in the recap. I’d rather have it group related ideas together — maybe through semantic clustering
8:05
Cross-check thresholds. Confirm acceptable temperature range for the product and validate whether the breach exceeds SLA limits. Navigate to the ERP or WMS. Place the affected inventory on hold to prevent downstream fulfillment. Open the carrier portal. Locate the shipment and submit a temperature breach notification or incident request. Return to the internal system.
1:05
Sarah
Yeah, I see what you mean. Right now, the summarizer is built to trigger whenever it detects a transition phrase, like “next,” “also,” or “another thing.” It’s good for structure but bad for flow. We can change that by using context windows — say, two minutes of dialogue — and summarize based on meaning overlap rather than sentence boundaries. That way, it understands we’re still under the same topic.
01
Record How Work Actually Happens
Capture workflows as they’re performed in the real world across systems, emails, portals, spreadsheets, and human decisions. The recorder observes every step, including edge cases, exceptions, and judgment calls that rarely make it into documentation. This creates an accurate representation of how work truly gets done, not an idealized version of it.
STEP 1
STEP 2
STEP 3
Record
Documents
View recording
4:20
4:20
Navigate to the Transportation Management System. Search for the shipment using the Shipment ID or PO number. Open the shipment details page. Review route, carrier, product type, and delivery timeline. Navigate to the telemetry or sensor data tab.
Verify recorded temperature readings, breach duration, and timestamps.
4:20
Anwar Raza
I’ve been reviewing the AI note summary logic, and I think it’s too focused on individual sentences rather than themes. For example, when someone discusses three points under the same topic, it still breaks them into separate highlights. It looks fragmented in the recap. I’d rather have it group related ideas together — maybe through semantic clustering
8:05
Cross-check thresholds. Confirm acceptable temperature range for the product and validate whether the breach exceeds SLA limits. Navigate to the ERP or WMS. Place the affected inventory on hold to prevent downstream fulfillment. Open the carrier portal. Locate the shipment and submit a temperature breach notification or incident request. Return to the internal system.
1:05
Sarah
Yeah, I see what you mean. Right now, the summarizer is built to trigger whenever it detects a transition phrase, like “next,” “also,” or “another thing.” It’s good for structure but bad for flow. We can change that by using context windows — say, two minutes of dialogue — and summarize based on meaning overlap rather than sentence boundaries. That way, it understands we’re still under the same topic.
01
Record How Work Actually Happens
Capture workflows as they’re performed in the real world across systems, emails, portals, spreadsheets, and human decisions. The recorder observes every step, including edge cases, exceptions, and judgment calls that rarely make it into documentation. This creates an accurate representation of how work truly gets done, not an idealized version of it.
STEP 1
STEP 2
STEP 3
Record
Documents
View recording
4:20
4:20
Navigate to the Transportation Management System. Search for the shipment using the Shipment ID or PO number. Open the shipment details page. Review route, carrier, product type, and delivery timeline. Navigate to the telemetry or sensor data tab.
Verify recorded temperature readings, breach duration, and timestamps.
4:20
Anwar Raza
I’ve been reviewing the AI note summary logic, and I think it’s too focused on individual sentences rather than themes. For example, when someone discusses three points under the same topic, it still breaks them into separate highlights. It looks fragmented in the recap. I’d rather have it group related ideas together — maybe through semantic clustering
8:05
Cross-check thresholds. Confirm acceptable temperature range for the product and validate whether the breach exceeds SLA limits. Navigate to the ERP or WMS. Place the affected inventory on hold to prevent downstream fulfillment. Open the carrier portal. Locate the shipment and submit a temperature breach notification or incident request. Return to the internal system.
1:05
Sarah
Yeah, I see what you mean. Right now, the summarizer is built to trigger whenever it detects a transition phrase, like “next,” “also,” or “another thing.” It’s good for structure but bad for flow. We can change that by using context windows — say, two minutes of dialogue — and summarize based on meaning overlap rather than sentence boundaries. That way, it understands we’re still under the same topic.
01
Record How Work Actually Happens
Capture workflows as they’re performed in the real world across systems, emails, portals, spreadsheets, and human decisions. The recorder observes every step, including edge cases, exceptions, and judgment calls that rarely make it into documentation. This creates an accurate representation of how work truly gets done, not an idealized version of it.
STEP 1
STEP 2
STEP 3
Record
Documents
View recording
4:20
4:20
Navigate to the Transportation Management System. Search for the shipment using the Shipment ID or PO number. Open the shipment details page. Review route, carrier, product type, and delivery timeline. Navigate to the telemetry or sensor data tab.
Verify recorded temperature readings, breach duration, and timestamps.
4:20
Anwar Raza
I’ve been reviewing the AI note summary logic, and I think it’s too focused on individual sentences rather than themes. For example, when someone discusses three points under the same topic, it still breaks them into separate highlights. It looks fragmented in the recap. I’d rather have it group related ideas together — maybe through semantic clustering
8:05
Cross-check thresholds. Confirm acceptable temperature range for the product and validate whether the breach exceeds SLA limits. Navigate to the ERP or WMS. Place the affected inventory on hold to prevent downstream fulfillment. Open the carrier portal. Locate the shipment and submit a temperature breach notification or incident request. Return to the internal system.
1:05
Sarah
Yeah, I see what you mean. Right now, the summarizer is built to trigger whenever it detects a transition phrase, like “next,” “also,” or “another thing.” It’s good for structure but bad for flow. We can change that by using context windows — say, two minutes of dialogue — and summarize based on meaning overlap rather than sentence boundaries. That way, it understands we’re still under the same topic.
01
Record How Work Actually Happens
Capture workflows as they’re performed in the real world across systems, emails, portals, spreadsheets, and human decisions. The recorder observes every step, including edge cases, exceptions, and judgment calls that rarely make it into documentation. This creates an accurate representation of how work truly gets done, not an idealized version of it.
The AI Process Center
Across organizations, critical operational knowledge is often trapped in people’s heads or buried in outdated documentation. The AI Process Center captures how work actually happens today and turns it into a shared, living system of record - one that evolves as operations change.
A Living Source of Truth
Captured workflows become a shared reference for how work actually runs, accessible across teams and resilient to ownership changes.
Deploy
1
2
3
4
5
Continuous Evolution
As workflows change, teams can add context, modify steps, or extend processes over time without re-recording or rewriting documentation.
Operational Intelligence
Relay analyzes how work runs in practice to surface inefficiencies and opportunities, so teams don’t just preserve execution, they improve it.
Operational Intelligence
Relay analyzes how work runs in practice to surface inefficiencies and opportunities, so teams don’t just preserve execution, they improve it.
BackOps AI is certified compliant with the following industry best practice standards and frameworks
Frequently Asked Questions
If you have further questions, please reach out via our Support page.
Contact Us
What is Relay?
What is Relay?
How is Relay different from RPA or rule-based automation?
How is Relay different from RPA or rule-based automation?
Does Relay require APIs or modern systems to work?
Does Relay require APIs or modern systems to work?
How do teams control what Relay can and can’t do?
How do teams control what Relay can and can’t do?
How long does it take to get Relay into production?
How long does it take to get Relay into production?
Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.
Order Entry
Analyze Inquiry
Extract Part/Item Info
Update ERP
Claims Handling
File Carrier Claim
Upload Supporting Docs
Order Status
Analyze Inquiry
Lookup Order in ERP
Get Shipment Status
Reshipment Request
Detect Missing Item
Validate Order Details
Replacement Order
Quote Request
Extract Part/Service Details
Retrieve Pricing
Generate Quote
Invoice Request
Parse Invoice Inquiry
Retrieve Invoice from ERP
Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.
Order Entry
Analyze Inquiry
Extract Part/Item Info
Update ERP
Claims Handling
File Carrier Claim
Upload Supporting Docs
Order Status
Analyze Inquiry
Lookup Order in ERP
Get Shipment Status
Reshipment Request
Detect Missing Item
Validate Order Details
Replacement Order
Quote Request
Extract Part/Service Details
Retrieve Pricing
Generate Quote
Invoice Request
Parse Invoice Inquiry
Retrieve Invoice from ERP
Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.
Order Entry
Analyze Inquiry
Extract Part/Item Info
Update ERP
Claims Handling
File Carrier Claim
Upload Supporting Docs
Order Status
Analyze Inquiry
Lookup Order in ERP
Get Shipment Status
Reshipment Request
Detect Missing Item
Validate Order Details
Replacement Order
Quote Request
Extract Part/Service Details
Retrieve Pricing
Generate Quote
Invoice Request
Parse Invoice Inquiry
Retrieve Invoice from ERP
BackOps AI is certified compliant with the following industry best practice standards and frameworks
Frequently Asked Questions
If you have further questions, please reach out via our Support page.
Contact Us