New product launching soon.

The smartest ops team you never had to hire

The smartest ops team you never had to hire

BackOps is your AI logistics companion. Always on, handling tasks, resolving customer issues, and suggesting better ways to work.

BackOps is your AI logistics companion. Always on, handling tasks, resolving customer issues, and suggesting better ways to work.

Schedule Demo

You command.

BackOps executes.

AI handles the heavy lifting, while your team stays in the driver’s seat.

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Total (upto today)

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Total (upto today)

587h

116

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Today

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Total (upto today)

587h

Resolve Issues Before They Escalate

Identify problems like delays, lost packages, or wrong deliveries. Relay triggers reshipments, updates customers, and keeps your team informed all in real time.

  • Subject: URGENT: Package Still Not Delivered – ORDER #48392

    Today, 9:12 AM

    Hi, I placed an order on April 24th and the tracking says it was delivered on May 1st, but I haven’t received anything. Can you please look into this?

  • Re: Subject: URGENT: Package Still Not Delivered – ORDER #48392

    Today, 9:14 AM

    Hi Alex, I’ve looked into your case, and I can confirm the package was mistakenly delivered to the wrong address. I’ve initiated a reshipment of your order at no additional cost. You’ll receive a new tracking number as soon as it ships. Really sorry for the hassle this has caused. If you need anything else in the meantime, I’m here to help.


    Relay

  • Re: Subject: URGENT: Package Still Not Delivered – ORDER #48392

    Today, 9:14 AM

    Hi Team,


    Order #48392 (Alex Ramirez) was delivered to the wrong address and has already triggered a reshipment at no cost to the customer. Tracking details will be updated once the new shipment is dispatched. The original issue has also been flagged with the carrier for further investigation.


    Relay

Turn Inbound Inquiries into Actions

Automatically convert inbound inquiries via email, chat, or form into structured sales orders, eliminating manual entry and speeding up response times.

Trained on Your Processes, Ready to Execute

Relay is trained on your SOPs to instantly handle product and pricing inquiries. It reads incoming messages, pulls the right data from your systems, and sends accurate replies. No delays, no guesswork.

Understand the Message


First, check if the incoming message is asking for a quote or pricing information. Look for words like "price," "quote," "how much," or "cost." If any of these are found, the message should be marked as a quote request.

Pick Out the Important Details


Next, look through the message to find key information. Try to extract the part number, product name, how many units the customer wants, and who is asking (like their name or email). If available, also look for their company name or location.

Roy

last updated: 2secs ago

Albert Flores

5/12, 9:15 AM

Hi @Relay, do we have the XG-2000 valves in stock?

5/12, 9:15 AM

Yes we currently have 24 units of the XG-2000 valve available in Warehouse A.
Let me know if you want to reserve any.

Albert Flores

5/12, 9:15 AM

@Relay Can you send me the latest status update for PO #98213?

5/12, 9:15 AM

Sure! Heres the latest update for PO #98213:

Status: Confirmed In Production

Expected Ship Date: May 10

Vendor: Allied Components

Line Items: 3


Let me know if you want this forwarded to the vendor or updated in NetSuite.

Surface Live Inventory & PO Updates on Demand

Surface Live Inventory & PO Updates on Demand

Whether it’s “Do we have this in stock?” or “What’s the status of my PO?”, Relay pulls real time answers from your systems and replies automatically.

Whether it’s “Do we have this in stock?” or “What’s the status of my PO?”, Relay pulls real time answers from your systems and replies automatically.

Whether it’s “Do we have this in stock?” or “What’s the status of my PO?”, Relay pulls real time answers from your systems and replies automatically.

Handle Claims, Compliance, and Customs with Ease

From claim filing to regulatory forms, Relay automates the backend coordinating across carriers, vendors, and portals so you stay compliant and responsive.

BackOps AI

Overview

Relay AI

Inquiries

Claims

Reshipments

Customs

Behavior

Agents

Settings

Ticket ID

Contact Information

Tags

Status

Created On

#12345

abc@gmail.com

Change of Address

Reshipped by Relay

11:13 AM

#12344

compliance@veritacargo.com

Compliance document request

Resolved by Relay

11:13 AM

#12343

joe@northonelogistics.com

Customs Clearance

Wrong Address

Resolved by Relay

11:12 AM

#12342

john@northboundlogix.com

Claims Processing

Package Damaged

Resolved by Relay

11:11 AM

#12341

erik@logixtrac.com

Package Status

Resolved by Relay

11:11 AM

#12340

sandra-walls@bixstar.com

Reshipment

Claim Filing

Escalated to Team

11:11 AM

#12339

john@northboundlogix.com

Customs delay

Escalated to Team

11:10 AM

#12338

sandra-walls@bixstar.com

Reshipment

Claim Filing

+1

Escalated to Team

11:10 AM

Relay AI

Configuration

BackOps AI

Overview

Relay AI

Inquiries

Claims

Reshipments

Customs

Behavior

Agents

Settings

Ticket ID

Contact Information

Tags

Status

Created On

#12345

abc@gmail.com

Change of Address

Reshipped by Relay

11:13 AM

#12344

compliance@veritacargo.com

Compliance document request

Resolved by Relay

11:13 AM

#12343

joe@northonelogistics.com

Customs Clearance

Wrong Address

Resolved by Relay

11:12 AM

#12342

john@northboundlogix.com

Claims Processing

Package Damaged

Resolved by Relay

11:11 AM

#12341

erik@logixtrac.com

Package Status

Resolved by Relay

11:11 AM

#12340

sandra-walls@bixstar.com

Reshipment

Claim Filing

Escalated to Team

11:11 AM

#12339

john@northboundlogix.com

Customs delay

Escalated to Team

11:10 AM

#12338

sandra-walls@bixstar.com

Reshipment

Claim Filing

+1

Escalated to Team

11:10 AM

Relay AI

Configuration

BackOps AI

Overview

Relay AI

Inquiries

Claims

Reshipments

Customs

Behavior

Agents

Settings

Ticket ID

Contact Information

Tags

Status

Created On

#12345

abc@gmail.com

Change of Address

Reshipped by Relay

11:13 AM

#12344

compliance@veritacargo.com

Compliance document request

Resolved by Relay

11:13 AM

#12343

joe@northonelogistics.com

Customs Clearance

Wrong Address

Resolved by Relay

11:12 AM

#12342

john@northboundlogix.com

Claims Processing

Package Damaged

Resolved by Relay

11:11 AM

#12341

erik@logixtrac.com

Package Status

Resolved by Relay

11:11 AM

#12340

sandra-walls@bixstar.com

Reshipment

Claim Filing

Escalated to Team

11:11 AM

#12339

john@northboundlogix.com

Customs delay

Escalated to Team

11:10 AM

#12338

sandra-walls@bixstar.com

Reshipment

Claim Filing

+1

Escalated to Team

11:10 AM

Relay AI

Configuration

Your team stays in the loop.

Your team stays in the loop.

Relay is built with a human in the loop approach giving you full control without sacrificing speed. While Relay automates data capture, task execution, and system updates, your team stays in charge of approvals and exceptions. Every action is reviewable, editable, and aligned with your SOPs, so you can trust automation without losing oversight.

Relay is built with a human in the loop approach giving you full control without sacrificing speed. While Relay automates data capture, task execution, and system updates, your team stays in charge of approvals and exceptions. Every action is reviewable, editable, and aligned with your SOPs, so you can trust automation without losing oversight.

Built different.

Elite Team of Tech and Logistics Experts

Elite Team of Tech and Logistics Experts

Elite Team of Tech and Logistics Experts

We bring experience from Amazon, Apple, Meta, IBM, JP Morgan, and top schools like Cornell and CMU combining AI, automation, and ops expertise to solve real logistics problems, not just surface level tasks.

We bring experience from Amazon, Apple, Meta, IBM, JP Morgan, and top schools like Cornell and CMU combining AI, automation, and ops expertise to solve real logistics problems, not just surface level tasks.

We bring experience from Amazon, Apple, Meta, IBM, JP Morgan, and top schools like Cornell and CMU combining AI, automation, and ops expertise to solve real logistics problems, not just surface level tasks.

Built different.

Solving the Hard Stuff, Not Just the Easy Wins

Solving the Hard Stuff, Not Just the Easy Wins

Solving the Hard Stuff, Not Just the Easy Wins

We specialize in the edge cases most automation platforms ignore like delivery issues, claims, customs, multi system workflows, and vendor coordination. Our AI doesn’t break when reality gets messy.

We specialize in the edge cases most automation platforms ignore like delivery issues, claims, customs, multi system workflows, and vendor coordination. Our AI doesn’t break when reality gets messy.

We specialize in the edge cases most automation platforms ignore like delivery issues, claims, customs, multi system workflows, and vendor coordination. Our AI doesn’t break when reality gets messy.

Built different.

Built to Integrate, Adapt, and Scale

Built to Integrate, Adapt, and Scale

Built to Integrate, Adapt, and Scale

Relay fits into your tech stack without forcing you to change how you work. We integrate with any system, adapt to your SOPs, and scale as your operations grow with no extra lift from your team.

Relay fits into your tech stack without forcing you to change how you work. We integrate with any system, adapt to your SOPs, and scale as your operations grow with no extra lift from your team.

Relay fits into your tech stack without forcing you to change how you work. We integrate with any system, adapt to your SOPs, and scale as your operations grow with no extra lift from your team.

Built different.

Automation That Understands Operations

Automation That Understands Operations

Automation That Understands Operations

We’ve walked the warehouse floor, sat in on vendor calls, and mapped out the workflows that run your business. That’s why Relay goes beyond basic triggers, it understands timing, context, and dependencies, delivering automation that feels like a real operator, not a rule engine.

We’ve walked the warehouse floor, sat in on vendor calls, and mapped out the workflows that run your business. That’s why Relay goes beyond basic triggers, it understands timing, context, and dependencies, delivering automation that feels like a real operator, not a rule engine.

We’ve walked the warehouse floor, sat in on vendor calls, and mapped out the workflows that run your business. That’s why Relay goes beyond basic triggers, it understands timing, context, and dependencies, delivering automation that feels like a real operator, not a rule engine.

BackOps AI is certified compliant with the following industry best practice standards and frameworks

BackOps AI is certified compliant with the following industry best practice standards and frameworks

Built to power each node in the supply chain

Built to power each node in the supply chain

Relay powers automation across supply chain, manufacturing, shipping, and compliance. Whether it’s processing orders, resolving delivery issues, generating quotes, checking inventory, or handling claims and customs. Relay connects to your systems, follows your SOPs, and takes care of the busywork so your team doesn’t have to.

Relay powers automation across supply chain, manufacturing, shipping, and compliance. Whether it’s processing orders, resolving delivery issues, generating quotes, checking inventory, or handling claims and customs. Relay connects to your systems, follows your SOPs, and takes care of the busywork so your team doesn’t have to.

New Product Launching Soon

The backbone your ops team’s been waiting for is coming. Get on the list to be notified before it launches publicly!

The backbone your ops team’s been waiting for is coming. Get on the list to be notified before it launches publicly!

The backbone your ops team’s been waiting for is coming. Get on the list to be notified before it launches publicly!

Your new right hand in logistics.

Your new right hand in logistics.

Your new right hand in logistics.

Interested? Learn More

Subject: URGENT: Package Still Not Delivered – ORDER #48392

Today, 9:12 AM

Hi, I placed an order on April 24th (Order #48392), and the tracking says it was delivered on May 1st, but I haven’t received anything. Can you please look into this?


— Alex Ramirez

Subject: URGENT: Package Still Not Delivered – ORDER #48392

Today, 9:12 AM

Hi, I placed an order on April 24th (Order #48392), and the tracking says it was delivered on May 1st, but I haven’t received anything. Can you please look into this?


— Alex Ramirez

Subject: URGENT: Package Still Not Delivered – ORDER #48392

Today, 9:12 AM

Hi, I placed an order on April 24th (Order #48392), and the tracking says it was delivered on May 1st, but I haven’t received anything. Can you please look into this?


— Alex Ramirez

Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.

Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.

Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.

  • Order Entry

    Analyze Inquiry

    Extract Part/Item Info

    Update ERP

  • Claims Handling

    File Carrier Claim

    Upload Supporting Docs

  • Order Status

    Analyze Inquiry

    Lookup Order in ERP

    Get Shipment Status

  • Reshipment Request

    Detect Missing Item

    Validate Order Details

    Replacement Order

  • Quote Request

    Extract Part/Service Details

    Retrieve Pricing

    Generate Quote

  • Invoice Request

    Parse Invoice Inquiry

    Retrieve Invoice from ERP

Based in San Francisco, California

© 2025 BackOps AI. All rights reserved.

Based in San Francisco, California

© 2025 BackOps AI. All rights reserved.

Based in San Francisco, California

© 2025 BackOps AI. All rights reserved.

New product launching soon.

New product launching soon.