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The smartest ops team you never had to hire
The smartest ops team you never had to hire
BackOps is your AI logistics companion. Always on, handling tasks, resolving customer issues, and suggesting better ways to work.
BackOps is your AI logistics companion. Always on, handling tasks, resolving customer issues, and suggesting better ways to work.
Schedule Demo
You command.
BackOps executes.
AI handles the heavy lifting, while your team stays in the driver’s seat.
Connect
Plug in your systems, communication channels, 100+ WMS platforms, and portals. Relay captures data from anywhere you work.
Connect
Systems
5 connected
Browse Systems
ShipHero
Connected
ShipStation
Connected
Manhattan Associates
Connected
Packiyo
Connected
Amazon
Connect
Custom WMS
Connected
Logiwa IO
Connect
100+ integrations available
Configure
Feed in your SOPs whether they're in PDFs, text docs, or MP3s and define how Relay should handle different scenarios.
Configure
Train Relay
View files
Drag & drop your file
(.pdf, .txt, .csv, .mp3, .doc, .docx)
Automate
Relay follows your configured rules and SOPs to perform routine tasks automatically and knows when to escalate to a human when something falls outside the playbook.
Automate
Triggers & Escalation
Add
Escalate to John if package amt exceeds $1500
Escalate if email says “URGENT”, “ASAP” and “RIGHT NOW”
Escalate to Ginny if package amt exceeds $1500
Resolve
Relay handles issues end to end, following your SOPs, escalating when needed, and ensuring every case gets closed.
Resolve
In Action
georgie8897@gmail.com
5/12, 9:15 AM
Hey, my package is missing. I need it urgently I searched everywhere!
Analyze & categorize email
Execute SOP
Initiate Reshipment
Notify customer
Gather new tracking ID
Connect
Plug in your systems, communication channels, 100+ WMS platforms, and portals. Relay captures data from anywhere you work.
Connect
Systems
5 connected
Browse Systems
ShipHero
Connected
ShipStation
Connected
Manhattan Associates
Connected
Packiyo
Connected
Amazon
Connect
Custom WMS
Connected
Logiwa IO
Connect
100+ integrations available
Configure
Feed in your SOPs whether they're in PDFs, text docs, or MP3s and define how Relay should handle different scenarios.
Configure
Train Relay
View files
Drag & drop your file
(.pdf, .txt, .csv, .mp3, .doc, .docx)
Automate
Relay follows your configured rules and SOPs to perform routine tasks automatically and knows when to escalate to a human when something falls outside the playbook.
Automate
Triggers & Escalation
Add
Escalate to John if package amt exceeds $1500
Escalate if email says “URGENT”, “ASAP” and “RIGHT NOW”
Escalate to Ginny if package amt exceeds $1500
Resolve
Relay handles issues end to end, following your SOPs, escalating when needed, and ensuring every case gets closed.
Resolve
In Action
georgie8897@gmail.com
5/12, 9:15 AM
Hey, my package is missing. I need it urgently I searched everywhere!
Analyze & categorize email
Execute SOP
Initiate Reshipment
Notify customer
Gather new tracking ID
Connect
Plug in your systems, communication channels, 100+ WMS platforms, and portals. Relay captures data from anywhere you work.
Connect
Systems
5 connected
Browse Systems
ShipHero
Connected
ShipStation
Connected
Manhattan Associates
Connected
Packiyo
Connected
Amazon
Connect
Custom WMS
Connected
Logiwa IO
Connect
100+ integrations available
Configure
Feed in your SOPs whether they're in PDFs, text docs, or MP3s and define how Relay should handle different scenarios.
Configure
Train Relay
View files
Drag & drop your file
(.pdf, .txt, .csv, .mp3, .doc, .docx)
Automate
Relay follows your configured rules and SOPs to perform routine tasks automatically and knows when to escalate to a human when something falls outside the playbook.
Automate
Triggers & Escalation
Add
Escalate to John if package amt exceeds $1500
Escalate if email says “URGENT”, “ASAP” and “RIGHT NOW”
Escalate to Ginny if package amt exceeds $1500
Resolve
Relay handles issues end to end, following your SOPs, escalating when needed, and ensuring every case gets closed.
Resolve
In Action
georgie8897@gmail.com
5/12, 9:15 AM
Hey, my package is missing. I need it urgently I searched everywhere!
Analyze & categorize email
Execute SOP
Initiate Reshipment
Notify customer
Gather new tracking ID
Connect
Plug in your systems, communication channels, 100+ WMS platforms, and portals. Relay captures data from anywhere you work.
Connect
Systems
5 connected
Browse Systems
ShipHero
Connected
ShipStation
Connected
Manhattan Associates
Connected
Packiyo
Connected
Amazon
Connect
Custom WMS
Connected
Logiwa IO
Connect
100+ integrations available
Configure
Feed in your SOPs whether they're in PDFs, text docs, or MP3s and define how Relay should handle different scenarios.
Configure
Train Relay
View files
Drag & drop your file
(.pdf, .txt, .csv, .mp3, .doc, .docx)
Automate
Relay follows your configured rules and SOPs to perform routine tasks automatically and knows when to escalate to a human when something falls outside the playbook.
Automate
Triggers & Escalation
Add
Escalate to John if package amt exceeds $1500
Escalate if email says “URGENT”, “ASAP” and “RIGHT NOW”
Escalate to Ginny if package amt exceeds $1500
Resolve
Relay handles issues end to end, following your SOPs, escalating when needed, and ensuring every case gets closed.
Resolve
In Action
georgie8897@gmail.com
5/12, 9:15 AM
Hey, my package is missing. I need it urgently I searched everywhere!
Analyze & categorize email
Execute SOP
Initiate Reshipment
Notify customer
Gather new tracking ID
Connect
Plug in your systems, communication channels, 100+ WMS platforms, and portals. Relay captures data from anywhere you work.
Connect
Systems
5 connected
Browse Systems
ShipHero
Connected
ShipStation
Connected
Manhattan Associates
Connected
Packiyo
Connected
Amazon
Connect
Custom WMS
Connected
Logiwa IO
Connect
100+ integrations available
Configure
Feed in your SOPs whether they're in PDFs, text docs, or MP3s and define how Relay should handle different scenarios.
Configure
Train Relay
View files
Drag & drop your file
(.pdf, .txt, .csv, .mp3, .doc, .docx)
Automate
Relay follows your configured rules and SOPs to perform routine tasks automatically and knows when to escalate to a human when something falls outside the playbook.
Automate
Triggers & Escalation
Add
Escalate to John if package amt exceeds $1500
Escalate if email says “URGENT”, “ASAP” and “RIGHT NOW”
Escalate to Ginny if package amt exceeds $1500
Resolve
Relay handles issues end-to-end, following your SOPs, escalating when needed, and ensuring every case gets closed.
Resolve
In Action
georgie8897@gmail.com
5/12, 9:15 AM
Hey, my package is missing. I need it urgently I searched everywhere!
Analyze & categorize email
Execute SOP
Initiate Reshipment
Notify customer
Gather new tracking ID
Connect
Plug in your systems, communication channels, 100+ WMS platforms, and portals. Relay captures data from anywhere you work.
Connect
Systems
5 connected
Browse Systems
ShipHero
Connected
ShipStation
Connected
Manhattan Associates
Connected
Packiyo
Connected
Amazon
Connect
Custom WMS
Connected
Logiwa IO
Connect
100+ integrations available
Configure
Feed in your SOPs whether they're in PDFs, text docs, or MP3s and define how Relay should handle different scenarios.
Configure
Train Relay
View files
Drag & drop your file
(.pdf, .txt, .csv, .mp3, .doc, .docx)
Automate
Relay follows your configured rules and SOPs to perform routine tasks automatically and knows when to escalate to a human when something falls outside the playbook.
Automate
Triggers & Escalation
Add
Escalate to John if package amt exceeds $1500
Escalate if email says “URGENT”, “ASAP” and “RIGHT NOW”
Escalate to Ginny if package amt exceeds $1500
Resolve
Relay handles issues end-to-end, following your SOPs, escalating when needed, and ensuring every case gets closed.
Resolve
In Action
georgie8897@gmail.com
5/12, 9:15 AM
Hey, my package is missing. I need it urgently I searched everywhere!
Analyze & categorize email
Execute SOP
Initiate Reshipment
Notify customer
Gather new tracking ID
Connect
Plug in your systems, communication channels, 100+ WMS platforms, and portals. Relay captures data from anywhere you work.
Connect
Systems
5 connected
Browse Systems
ShipHero
Connected
ShipStation
Connected
Manhattan Associates
Connected
Packiyo
Connected
Amazon
Connect
Custom WMS
Connected
Logiwa IO
Connect
100+ integrations available
Configure
Feed in your SOPs whether they're in PDFs, text docs, or MP3s and define how Relay should handle different scenarios.
Configure
Train Relay
View files
Drag & drop your file
(.pdf, .txt, .csv, .mp3, .doc, .docx)
Automate
Relay follows your configured rules and SOPs to perform routine tasks automatically and knows when to escalate to a human when something falls outside the playbook.
Automate
Triggers & Escalation
Add
Escalate to John if package amt exceeds $1500
Escalate if email says “URGENT”, “ASAP” and “RIGHT NOW”
Escalate to Ginny if package amt exceeds $1500
Resolve
Relay handles issues end-to-end, following your SOPs, escalating when needed, and ensuring every case gets closed.
Resolve
In Action
georgie8897@gmail.com
5/12, 9:15 AM
Hey, my package is missing. I need it urgently I searched everywhere!
Analyze & categorize email
Execute SOP
Initiate Reshipment
Notify customer
Gather new tracking ID
Connect
Plug in your systems, communication channels, 100+ WMS platforms, and portals. Relay captures data from anywhere you work.
Connect
Systems
5 connected
Browse Systems
ShipHero
Connected
ShipStation
Connected
Manhattan Associates
Connected
Packiyo
Connected
Amazon
Connect
Custom WMS
Connected
Logiwa IO
Connect
100+ integrations available
Configure
Feed in your SOPs whether they're in PDFs, text docs, or MP3s and define how Relay should handle different scenarios.
Configure
Train Relay
View files
Drag & drop your file
(.pdf, .txt, .csv, .mp3, .doc, .docx)
Automate
Relay follows your configured rules and SOPs to perform routine tasks automatically and knows when to escalate to a human when something falls outside the playbook.
Automate
Triggers & Escalation
Add
Escalate to John if package amt exceeds $1500
Escalate if email says “URGENT”, “ASAP” and “RIGHT NOW”
Escalate to Ginny if package amt exceeds $1500
Resolve
Relay handles issues end-to-end, following your SOPs, escalating when needed, and ensuring every case gets closed.
Resolve
In Action
georgie8897@gmail.com
5/12, 9:15 AM
Hey, my package is missing. I need it urgently I searched everywhere!
Analyze & categorize email
Execute SOP
Initiate Reshipment
Notify customer
Gather new tracking ID
116
Jan
Feb
Mar
Apr
May
June
July
Hours
Saved
Today
12h
Total (upto today)
587h
116
Jan
Feb
Mar
Apr
May
June
July
Hours
Saved
Today
12h
Total (upto today)
587h
116
Jan
Feb
Mar
Apr
May
June
July
Hours
Saved
Today
12h
Total (upto today)
587h
Connect
Plug in your systems, communication channels, 100+ WMS platforms, and portals. Relay captures data from anywhere you work.
Connect
Systems
5 connected
Browse Systems
ShipHero
Connected
ShipStation
Connected
Manhattan Associates
Connected
Packiyo
Connected
Amazon
Connect
Custom WMS
Connected
Logiwa IO
Connect
100+ integrations available
Configure
Feed in your SOPs whether they're in PDFs, text docs, or MP3s and define how Relay should handle different scenarios.
Configure
Train Relay
View files
Drag & drop your file
(.pdf, .txt, .csv, .mp3, .doc, .docx)
Automate
Relay follows your configured rules and SOPs to perform routine tasks automatically and knows when to escalate to a human when something falls outside the playbook.
Automate
Triggers & Escalation
Add
Escalate to John if package amt exceeds $1500
Escalate if email says “URGENT”, “ASAP” and “RIGHT NOW”
Escalate to Ginny if package amt exceeds $1500
Resolve
Relay handles issues end to end, following your SOPs, escalating when needed, and ensuring every case gets closed.
Resolve
In Action
georgie8897@gmail.com
5/12, 9:15 AM
Hey, my package is missing. I need it urgently I searched everywhere!
Analyze & categorize email
Execute SOP
Initiate Reshipment
Notify customer
Gather new tracking ID
Connect
Plug in your systems, communication channels, 100+ WMS platforms, and portals. Relay captures data from anywhere you work.
Connect
Systems
5 connected
Browse Systems
ShipHero
Connected
ShipStation
Connected
Manhattan Associates
Connected
Packiyo
Connected
Amazon
Connect
Custom WMS
Connected
Logiwa IO
Connect
100+ integrations available
Configure
Feed in your SOPs whether they're in PDFs, text docs, or MP3s and define how Relay should handle different scenarios.
Configure
Train Relay
View files
Drag & drop your file
(.pdf, .txt, .csv, .mp3, .doc, .docx)
Automate
Relay follows your configured rules and SOPs to perform routine tasks automatically and knows when to escalate to a human when something falls outside the playbook.
Automate
Triggers & Escalation
Add
Escalate to John if package amt exceeds $1500
Escalate if email says “URGENT”, “ASAP” and “RIGHT NOW”
Escalate to Ginny if package amt exceeds $1500
Resolve
Relay handles issues end to end, following your SOPs, escalating when needed, and ensuring every case gets closed.
Resolve
In Action
georgie8897@gmail.com
5/12, 9:15 AM
Hey, my package is missing. I need it urgently I searched everywhere!
Analyze & categorize email
Execute SOP
Initiate Reshipment
Notify customer
Gather new tracking ID
Connect
Plug in your systems, communication channels, 100+ WMS platforms, and portals. Relay captures data from anywhere you work.
Connect
Systems
5 connected
Browse Systems
ShipHero
Connected
ShipStation
Connected
Manhattan Associates
Connected
Packiyo
Connected
Amazon
Connect
Custom WMS
Connected
Logiwa IO
Connect
100+ integrations available
Configure
Feed in your SOPs whether they're in PDFs, text docs, or MP3s and define how Relay should handle different scenarios.
Configure
Train Relay
View files
Drag & drop your file
(.pdf, .txt, .csv, .mp3, .doc, .docx)
Automate
Relay follows your configured rules and SOPs to perform routine tasks automatically and knows when to escalate to a human when something falls outside the playbook.
Automate
Triggers & Escalation
Add
Escalate to John if package amt exceeds $1500
Escalate if email says “URGENT”, “ASAP” and “RIGHT NOW”
Escalate to Ginny if package amt exceeds $1500
Resolve
Relay handles issues end to end, following your SOPs, escalating when needed, and ensuring every case gets closed.
Resolve
In Action
georgie8897@gmail.com
5/12, 9:15 AM
Hey, my package is missing. I need it urgently I searched everywhere!
Analyze & categorize email
Execute SOP
Initiate Reshipment
Notify customer
Gather new tracking ID
Connect
Plug in your systems, communication channels, 100+ WMS platforms, and portals. Relay captures data from anywhere you work.
Connect
Systems
5 connected
Browse Systems
ShipHero
Connected
ShipStation
Connected
Manhattan Associates
Connected
Packiyo
Connected
Amazon
Connect
Custom WMS
Connected
Logiwa IO
Connect
100+ integrations available
Configure
Feed in your SOPs whether they're in PDFs, text docs, or MP3s and define how Relay should handle different scenarios.
Configure
Train Relay
View files
Drag & drop your file
(.pdf, .txt, .csv, .mp3, .doc, .docx)
Automate
Relay follows your configured rules and SOPs to perform routine tasks automatically and knows when to escalate to a human when something falls outside the playbook.
Automate
Triggers & Escalation
Add
Escalate to John if package amt exceeds $1500
Escalate if email says “URGENT”, “ASAP” and “RIGHT NOW”
Escalate to Ginny if package amt exceeds $1500
Resolve
Relay handles issues end to end, following your SOPs, escalating when needed, and ensuring every case gets closed.
Resolve
In Action
georgie8897@gmail.com
5/12, 9:15 AM
Hey, my package is missing. I need it urgently I searched everywhere!
Analyze & categorize email
Execute SOP
Initiate Reshipment
Notify customer
Gather new tracking ID
Resolve Issues Before They Escalate
Identify problems like delays, lost packages, or wrong deliveries. Relay triggers reshipments, updates customers, and keeps your team informed all in real time.
Subject: URGENT: Package Still Not Delivered – ORDER #48392
Today, 9:12 AM
Hi, I placed an order on April 24th and the tracking says it was delivered on May 1st, but I haven’t received anything. Can you please look into this?
Re: Subject: URGENT: Package Still Not Delivered – ORDER #48392
Today, 9:14 AM
Hi Alex, I’ve looked into your case, and I can confirm the package was mistakenly delivered to the wrong address. I’ve initiated a reshipment of your order at no additional cost. You’ll receive a new tracking number as soon as it ships. Really sorry for the hassle this has caused. If you need anything else in the meantime, I’m here to help.
— Relay
Re: Subject: URGENT: Package Still Not Delivered – ORDER #48392
Today, 9:14 AM
Hi Team,
Order #48392 (Alex Ramirez) was delivered to the wrong address and has already triggered a reshipment at no cost to the customer. Tracking details will be updated once the new shipment is dispatched. The original issue has also been flagged with the carrier for further investigation.
— Relay
Turn Inbound Inquiries into Actions
Automatically convert inbound inquiries via email, chat, or form into structured sales orders, eliminating manual entry and speeding up response times.
Trained on Your Processes, Ready to Execute
Relay is trained on your SOPs to instantly handle product and pricing inquiries. It reads incoming messages, pulls the right data from your systems, and sends accurate replies. No delays, no guesswork.
Understand the Message
First, check if the incoming message is asking for a quote or pricing information. Look for words like "price," "quote," "how much," or "cost." If any of these are found, the message should be marked as a quote request.
Pick Out the Important Details
Next, look through the message to find key information. Try to extract the part number, product name, how many units the customer wants, and who is asking (like their name or email). If available, also look for their company name or location.
Roy
last updated: 2secs ago
Albert Flores
5/12, 9:15 AM
Hi @Relay, do we have the XG-2000 valves in stock?
5/12, 9:15 AM
Yes — we currently have 24 units of the XG-2000 valve available in Warehouse A.
Let me know if you want to reserve any.
Albert Flores
5/12, 9:15 AM
@Relay — Can you send me the latest status update for PO #98213?
5/12, 9:15 AM
Sure! Here’s the latest update for PO #98213:
• Status: Confirmed – In Production
• Expected Ship Date: May 10
• Vendor: Allied Components
• Line Items: 3
Let me know if you want this forwarded to the vendor or updated in NetSuite.
Surface Live Inventory & PO Updates on Demand
Surface Live Inventory & PO Updates on Demand
Whether it’s “Do we have this in stock?” or “What’s the status of my PO?”, Relay pulls real time answers from your systems and replies automatically.
Whether it’s “Do we have this in stock?” or “What’s the status of my PO?”, Relay pulls real time answers from your systems and replies automatically.
Whether it’s “Do we have this in stock?” or “What’s the status of my PO?”, Relay pulls real time answers from your systems and replies automatically.
Handle Claims, Compliance, and Customs with Ease
From claim filing to regulatory forms, Relay automates the backend coordinating across carriers, vendors, and portals so you stay compliant and responsive.
BackOps AI
Overview
Relay AI
Inquiries
Claims
Reshipments
Customs
Behavior
Agents
Settings
Ticket ID
Contact Information
Tags
Status
Created On
#12345
abc@gmail.com
Change of Address
Reshipped by Relay
11:13 AM
#12344
compliance@veritacargo.com
Compliance document request
Resolved by Relay
11:13 AM
#12343
joe@northonelogistics.com
Customs Clearance
Wrong Address
Resolved by Relay
11:12 AM
#12342
john@northboundlogix.com
Claims Processing
Package Damaged
Resolved by Relay
11:11 AM
#12341
erik@logixtrac.com
Package Status
Resolved by Relay
11:11 AM
#12340
sandra-walls@bixstar.com
Reshipment
Claim Filing
Escalated to Team
11:11 AM
#12339
john@northboundlogix.com
Customs delay
Escalated to Team
11:10 AM
#12338
sandra-walls@bixstar.com
Reshipment
Claim Filing
+1
Escalated to Team
11:10 AM
Relay AI
Configuration
BackOps AI
Overview
Relay AI
Inquiries
Claims
Reshipments
Customs
Behavior
Agents
Settings
Ticket ID
Contact Information
Tags
Status
Created On
#12345
abc@gmail.com
Change of Address
Reshipped by Relay
11:13 AM
#12344
compliance@veritacargo.com
Compliance document request
Resolved by Relay
11:13 AM
#12343
joe@northonelogistics.com
Customs Clearance
Wrong Address
Resolved by Relay
11:12 AM
#12342
john@northboundlogix.com
Claims Processing
Package Damaged
Resolved by Relay
11:11 AM
#12341
erik@logixtrac.com
Package Status
Resolved by Relay
11:11 AM
#12340
sandra-walls@bixstar.com
Reshipment
Claim Filing
Escalated to Team
11:11 AM
#12339
john@northboundlogix.com
Customs delay
Escalated to Team
11:10 AM
#12338
sandra-walls@bixstar.com
Reshipment
Claim Filing
+1
Escalated to Team
11:10 AM
Relay AI
Configuration
BackOps AI
Overview
Relay AI
Inquiries
Claims
Reshipments
Customs
Behavior
Agents
Settings
Ticket ID
Contact Information
Tags
Status
Created On
#12345
abc@gmail.com
Change of Address
Reshipped by Relay
11:13 AM
#12344
compliance@veritacargo.com
Compliance document request
Resolved by Relay
11:13 AM
#12343
joe@northonelogistics.com
Customs Clearance
Wrong Address
Resolved by Relay
11:12 AM
#12342
john@northboundlogix.com
Claims Processing
Package Damaged
Resolved by Relay
11:11 AM
#12341
erik@logixtrac.com
Package Status
Resolved by Relay
11:11 AM
#12340
sandra-walls@bixstar.com
Reshipment
Claim Filing
Escalated to Team
11:11 AM
#12339
john@northboundlogix.com
Customs delay
Escalated to Team
11:10 AM
#12338
sandra-walls@bixstar.com
Reshipment
Claim Filing
+1
Escalated to Team
11:10 AM
Relay AI
Configuration
Your team stays in the loop.
Your team stays in the loop.
Relay is built with a human in the loop approach giving you full control without sacrificing speed. While Relay automates data capture, task execution, and system updates, your team stays in charge of approvals and exceptions. Every action is reviewable, editable, and aligned with your SOPs, so you can trust automation without losing oversight.
Relay is built with a human in the loop approach giving you full control without sacrificing speed. While Relay automates data capture, task execution, and system updates, your team stays in charge of approvals and exceptions. Every action is reviewable, editable, and aligned with your SOPs, so you can trust automation without losing oversight.
Built different.
Elite Team of Tech and Logistics Experts
Elite Team of Tech and Logistics Experts
Elite Team of Tech and Logistics Experts
We bring experience from Amazon, Apple, Meta, IBM, JP Morgan, and top schools like Cornell and CMU combining AI, automation, and ops expertise to solve real logistics problems, not just surface level tasks.
We bring experience from Amazon, Apple, Meta, IBM, JP Morgan, and top schools like Cornell and CMU combining AI, automation, and ops expertise to solve real logistics problems, not just surface level tasks.
We bring experience from Amazon, Apple, Meta, IBM, JP Morgan, and top schools like Cornell and CMU combining AI, automation, and ops expertise to solve real logistics problems, not just surface level tasks.
Built different.
Solving the Hard Stuff, Not Just the Easy Wins
Solving the Hard Stuff, Not Just the Easy Wins
Solving the Hard Stuff, Not Just the Easy Wins
We specialize in the edge cases most automation platforms ignore like delivery issues, claims, customs, multi system workflows, and vendor coordination. Our AI doesn’t break when reality gets messy.
We specialize in the edge cases most automation platforms ignore like delivery issues, claims, customs, multi system workflows, and vendor coordination. Our AI doesn’t break when reality gets messy.
We specialize in the edge cases most automation platforms ignore like delivery issues, claims, customs, multi system workflows, and vendor coordination. Our AI doesn’t break when reality gets messy.
Built different.
Built to Integrate, Adapt, and Scale
Built to Integrate, Adapt, and Scale
Built to Integrate, Adapt, and Scale
Relay fits into your tech stack without forcing you to change how you work. We integrate with any system, adapt to your SOPs, and scale as your operations grow with no extra lift from your team.
Relay fits into your tech stack without forcing you to change how you work. We integrate with any system, adapt to your SOPs, and scale as your operations grow with no extra lift from your team.
Relay fits into your tech stack without forcing you to change how you work. We integrate with any system, adapt to your SOPs, and scale as your operations grow with no extra lift from your team.
Built different.
Automation That Understands Operations
Automation That Understands Operations
Automation That Understands Operations
We’ve walked the warehouse floor, sat in on vendor calls, and mapped out the workflows that run your business. That’s why Relay goes beyond basic triggers, it understands timing, context, and dependencies, delivering automation that feels like a real operator, not a rule engine.
We’ve walked the warehouse floor, sat in on vendor calls, and mapped out the workflows that run your business. That’s why Relay goes beyond basic triggers, it understands timing, context, and dependencies, delivering automation that feels like a real operator, not a rule engine.
We’ve walked the warehouse floor, sat in on vendor calls, and mapped out the workflows that run your business. That’s why Relay goes beyond basic triggers, it understands timing, context, and dependencies, delivering automation that feels like a real operator, not a rule engine.
BackOps AI is certified compliant with the following industry best practice standards and frameworks
BackOps AI is certified compliant with the following industry best practice standards and frameworks
Built to power each node in the supply chain
Built to power each node in the supply chain
Relay powers automation across supply chain, manufacturing, shipping, and compliance. Whether it’s processing orders, resolving delivery issues, generating quotes, checking inventory, or handling claims and customs. Relay connects to your systems, follows your SOPs, and takes care of the busywork so your team doesn’t have to.
Relay powers automation across supply chain, manufacturing, shipping, and compliance. Whether it’s processing orders, resolving delivery issues, generating quotes, checking inventory, or handling claims and customs. Relay connects to your systems, follows your SOPs, and takes care of the busywork so your team doesn’t have to.
New Product Launching Soon
The backbone your ops team’s been waiting for is coming. Get on the list to be notified before it launches publicly!
The backbone your ops team’s been waiting for is coming. Get on the list to be notified before it launches publicly!
The backbone your ops team’s been waiting for is coming. Get on the list to be notified before it launches publicly!
Your new right hand in logistics.
Your new right hand in logistics.
Your new right hand in logistics.
Interested? Learn More
Subject: URGENT: Package Still Not Delivered – ORDER #48392
Today, 9:12 AM
Hi, I placed an order on April 24th (Order #48392), and the tracking says it was delivered on May 1st, but I haven’t received anything. Can you please look into this?
— Alex Ramirez
Subject: URGENT: Package Still Not Delivered – ORDER #48392
Today, 9:12 AM
Hi, I placed an order on April 24th (Order #48392), and the tracking says it was delivered on May 1st, but I haven’t received anything. Can you please look into this?
— Alex Ramirez
Subject: URGENT: Package Still Not Delivered – ORDER #48392
Today, 9:12 AM
Hi, I placed an order on April 24th (Order #48392), and the tracking says it was delivered on May 1st, but I haven’t received anything. Can you please look into this?
— Alex Ramirez
Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.
Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.
Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.
Order Entry
Analyze Inquiry
Extract Part/Item Info
Update ERP
Claims Handling
File Carrier Claim
Upload Supporting Docs
Order Status
Analyze Inquiry
Lookup Order in ERP
Get Shipment Status
Reshipment Request
Detect Missing Item
Validate Order Details
Replacement Order
Quote Request
Extract Part/Service Details
Retrieve Pricing
Generate Quote
Invoice Request
Parse Invoice Inquiry
Retrieve Invoice from ERP