BackOps AI

BackOps AI is certified compliant with the following industry best practice standards and frameworks

Inside the Tools You Already Use

Dock for Gmail

Smart replies, system data, all inside Gmail. Dock brings your backend data and AI workflows into Gmail for faster customer response and less manual lookup.

Get started

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Dock for Slack

Turn conversations into action. Get updates, ask questions, and respond to customer issues using live data without leaving Slack. Dock keeps your team informed and moving.

Install now

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Dock for Outlook

Reply faster, directly from your inbox. Dock pulls in real-time data from your systems and drafts replies that are accurate and ready to send all within Outlook.

Get started

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Scale Dock Across Your Team.

Dock helps teams collaborate by centralizing knowledge, syncing responses, and streamlining how everyone communicates across channels. When teammates connect their systems and knowledge hubs, Dock learns faster, responds smarter, and keeps everyone aligned. Whether it’s Ops, Support, Logistics, or Customer Success, Dock brings clarity to the chaos, so nothing slips through the cracks.

Frequently Asked Questions

If you have further questions, please reach out via our Support page.

What is Dock?

Who is Dock built for?

What kind of questions can Dock handle?

What tools does Dock integrate with?

Where does Dock show up?

Product

Relay AI

Resources

Legal

Based in San Francisco, California

Product

Resources

Legal

Based in San Francisco, California

Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.

Book a demo

Order Entry
Analyze Inquiry
Extract Part/Item Info
Update ERP
Claims Handling
File Carrier Claim
Upload Supporting Docs
Order Status
Analyze Inquiry
Lookup Order in ERP
Get Shipment Status

Reshipment Request
Detect Missing Item
Validate Order Details
Replacement Order
Invoice Request
Parse Invoice Inquiry
Retrieve Invoice from ERP
Quote Request
Extract Part/Service Details
Retrieve Pricing
Generate Quote

The Old Way

Teams manually sift through inboxes and spreadsheets, toggling between systems to find answers. Every reply is delayed. Every mistake costs. The result? Unhappy customers and overloaded teams.

The BackOps Way

Dock reads your emails, pulls the right information from your systems, and drafts accurate responses instantly, all inside Outlook and Slack. No delays. No switching tabs. Just better, faster support.

How We Handle the Heavy Lifting

Connect any system in minutes.

Dock plugs into your ERP, WMS or any internal system. Select the fields you want, and Dock can instantly pull real-time data into your inbox.

Centralize your know-how.

Upload SOPs, manuals, or SLAs. Dock reads and learns them. It references your knowledge hub to answer questions just like your best operator would.

Let Dock handle the busywork.

When emails come in, Dock drafts responses using system data and your knowledge hub. Review and send it all from Outlook, Gmail, or Slack.

Your Command Center

Track your usage, monitor performance, and see exactly how Dock is helping your team all in one place.

Plug in. Connect. Go.

Dock connects to your inbox and systems with zero friction. No hand-holding needed but we’ve got your back if you want it.

Try Dock now

Talk to us

Set it up yourself in minutes. No friction, no delays. Need hand-holding? We’re here when you need us.

Meet Dock. It’s about time.

Meet Dock.

It’s about time.

The first AI built specifically for operations and support teams. Dock is the first-of-its-kind, purpose-built to live inside your inbox, connect to your internal systems, and do the heavy lifting for you.

Get started

Free. Fast. No credit card required.

Built for Ops-Speed Decisions

<9s

Query anything & get a system-backed response in under 9 seconds.

100+

Supports 100+ connected systems and apps

Faster than traditional BI or manual lookups

Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.

Book a demo

Order Entry
Analyze Inquiry
Extract Part/Item Info
Update ERP
Claims Handling
File Carrier Claim
Upload Supporting Docs
Order Status
Analyze Inquiry
Lookup Order in ERP
Get Shipment Status

Reshipment Request
Detect Missing Item
Validate Order Details
Replacement Order
Invoice Request
Parse Invoice Inquiry
Retrieve Invoice from ERP
Quote Request
Extract Part/Service Details
Retrieve Pricing
Generate Quote

BackOps AI is certified compliant with the following industry best practice standards and frameworks

Set it up yourself in minutes. No friction, no delays. Need hand-holding? We’re here when you need us.

Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.

Book a demo

Order Entry
Analyze Inquiry
Extract Part/Item Info
Update ERP
Claims Handling
File Carrier Claim
Upload Supporting Docs
Order Status
Analyze Inquiry
Lookup Order in ERP
Get Shipment Status

Reshipment Request
Detect Missing Item
Validate Order Details
Replacement Order
Invoice Request
Parse Invoice Inquiry
Retrieve Invoice from ERP
Quote Request
Extract Part/Service Details
Retrieve Pricing
Generate Quote

Frequently Asked Questions

If you have further questions, please reach out via our Support page.

What is Dock?

Who is Dock built for?

What kind of questions can Dock handle?

What tools does Dock integrate with?

Where does Dock show up?

Inside the Tools You Already Use

Dock for Gmail

Smart replies, system data, all inside Gmail. Dock brings your backend data and AI workflows into Gmail for faster customer response and less manual lookup.

Get started

Learn more

Dock for Slack

Turn conversations into action. Get updates, ask questions, and respond to customer issues using live data without leaving Slack. Dock keeps your team informed and moving.

Install now

Learn more

Dock for Outlook

Reply faster, directly from your inbox. Dock pulls in real-time data from your systems and drafts replies that are accurate and ready to send all within Outlook.

Coming soon